Frequently asked questions

Add your items to the cart, then follow the steps through to secure payment. A confirmation email is sent to you as soon as the order is placed.

Payments are made online securely, by bank card and by the digital wallets offered at checkout.

As long as the order has not shipped, write to us as quickly as you can at service-client@botaqi.com: we will do what is needed if preparation has not begun.

No, ordering as a guest is possible. Creating an account does, however, let you find your orders again and follow your shipments.

Orders are dispatched within 24 to 48 working hours. Then allow from 24 hours to 5 working days depending on the delivery method chosen.

Three options: pick-up point (Mondial Relay), home delivery (Colissimo) and express (Chronopost). Rates are shown at checkout, according to the destination and the weight.

Yes, from €79 of purchase, to a pick-up point as well as to your home, for any parcel not exceeding 5 kg packaging included. Above that weight, charges are calculated at checkout according to the actual weight and the destination.

The weight used is that of the shipped parcel: the products, plus the box, the packing and the tape. Loose herbs mount up quickly — ten 500 g pouches are enough to reach the limit. Your cart shows the weight remaining before the threshold at all times.

A bulky order can be split into several parcels. The 5 kg limit is then assessed for each of them.

Yes, we deliver in France and in the European Union. The available options and rates are shown when you enter your address.

A tracking number is sent to you by email as soon as the order ships. It is also available from your customer account.

You have 14 days from receipt in which to return an item in its intact original packaging. Return postage is at your expense, except where the product has a major defect.

For reasons of hygiene and keeping quality, herbs, teas and food products are neither taken back nor exchanged once their sealed packaging has been opened.

Every line comes from identified and audited supply chains, chosen for the quality, the origin and the traceability of their plants.

No. BotaQi presents the traditional Chinese pharmacopoeia for cultural and informational purposes. These descriptions constitute neither health claims nor professional health advice, and are no substitute for consulting a qualified health professional.

Away from light, heat and damp, in their resealed packaging. Keeping them dry preserves their qualities.

Every product listing gives the traditional preparation and the traditional-use quantity. Our journal “Knowledge” also sets out the essential gestures.

In five questions, Nuwa — our guide — reads your “inner season” according to the traditional grid of the Five Phases, then points you towards the products that resonate with it. It is a cultural and educational reading: never a diagnosis.

No, never. Nuwa makes no diagnosis and does not take up questions of health. For personal guidance, turn to a qualified health professional.

Your reading stays in your browser (local storage): no profile is recorded on our servers. Only anonymous counters — readings started, readings completed — help us improve the experience.

Yes, whenever you like: your inner season shifts. The reading is simply capped at two a day, to keep an unhurried pace.